SHIPPING & DELIVERY POLICY
Shipping Within Canada
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Standard Shipping: 3–5 business days
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Express Shipping: 2–3 business days
International Shipping
Estimated delivery time is 5–12 business days, depending on the destination and shipping carrier.
These are estimated shipping times and do not include order processing.
Shipping Delays
Delivery may be affected by holidays, weather conditions, natural disasters, customs processing, carrier disruptions, or periods of increased shipping volume.
Delays may be more likely during promotional periods and between December and February.
Mojay Hair will make reasonable efforts to provide shipping updates and assist with delivery concerns.
Tracking Information
Where tracking is available, a tracking number will be sent to the email address provided at checkout once the order has shipped.
Shipping Address
Customers must provide a complete and accurate shipping address, including street number, apartment or unit number, city, province or state, postal code, and country.
Incorrect or incomplete addresses may result in delays, additional shipping charges, or unsuccessful delivery.
Please contact Mojay Hair immediately if you notice an address error.
Customs Duties & Import Taxes
International customers are responsible for applicable customs duties, import taxes, and clearance fees charged by their destination country, unless otherwise stated at checkout.
Lost or Damaged Shipments
If your package is lost, damaged, or delivered incorrectly, contact Mojay Hair so we can investigate with the shipping carrier.
Responsibility for shipping issues will be determined according to the circumstances and applicable consumer protection laws.
RETURNS & EXCHANGES
For hygiene and product integrity reasons, wigs are generally not eligible for returns or exchanges due to a change of mind, incorrect size selection, or personal preference.
Defective or Incorrect Items
If you receive a defective product or an item that differs from what you ordered due to an error by Mojay Hair, please contact us within 14 days of delivery.
Include your order number, a description of the issue, and clear photographs where possible.
We will review the concern and provide an appropriate resolution, which may include repair, replacement, exchange, or refund, depending on the circumstances and applicable law.
Return Conditions
Where a return is authorized, customers may be asked to return the product with its original packaging and included accessories.
Please do not alter, cut, chemically process, or otherwise modify a product while a reported issue is being assessed.
Cutting the lace, wearing the wig, or altering the product may affect eligibility for discretionary returns, but does not remove any statutory rights relating to defective or misrepresented products.
Wig Sizing
Customers are responsible for selecting the appropriate wig cap size and providing accurate measurements.
Please review the sizing information before purchasing. Wig units cannot always be resized after construction.